F.A.Q – Natural Organic Products from Auroville Region & India

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What Shipping Methods Are Available?

Depending on the item(s) you purchase on naturalthings.org and the location to which the item(s) will be delivered, different shipping methods will be available. At checkout, you will be prompted to choose a variety of shipping methods.

Do You Ship Internationally?

At the moment, we only ship to Canada and the United States. For international orders, please contact internationalorders@naturalthings.org

If you have any questions, please don’t hesitate to contact our Customer Experience Department by mail

How to Track My Order?

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

How Long Will It Take To Get My Package?

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.

For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time. If you are not sure whether your location is remote, please click here for all the details.

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What Payment Methods Are Accepted?

We gladly accept Visa, MasterCard and American Express. If your card has been issued outside the U.S. or Canada, please note that your order may need additional verification before it can be processed. Unfortunately, we cannot accept COD orders and all orders must be paid in full once submitted online.

What Happens If There Is A Pricing Error?

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, NaturalThings expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

What Do You Do With My Information?

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

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How do I place an Order?

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

How Can I Cancel Or Change My Order?

Go to Your Orders. Click Cancel Items. Note: Select the checkbox next to each item you wish to remove from the order. If you want to cancel the entire order, select all of the items. Click Cancel checked items when finished.

Who Should I Contact If I Have Any Queries?

You can contact our customer support team by provided email or mobile phone. In case, it’s not convenient to talk, you can come to our store to make your request.

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